Frequently Asked Questions
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Frequently Asked Questions
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What is required (on location) to conduct a live webcast?
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How much does it cost to broadcast a live event and what does it
include?
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What if there is not an internet connection on location?
- Can
I setup a test broadcast before the event?
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How many people can logon and watch my event
live?
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Can I broadcast if the event is outdoors?
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Will I be able to view my broadcast at a later
date?
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How long can my live webcast be?
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What happens if the live webcast does
not happen for whatever reason?
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Will there be a staff to set it all up for me?
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Can I make a deposit to reserve my date rather
than paying the full amount months ahead?
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I'm ordering my service months in advance, how do I
know you will honor your commitments then?
What is required (on location)
to conduct a live webcast?
A high speed internet access at your location of broadcast. Nowadays, many
churches and reception halls have wireless internet access.
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How much does it cost to broadcast a live event?
Our Basic Webcast package fee is $300 and it includes:
- On-Location Staff (comes with full webcasting equip--camera, tripod, laptop,
etc.)
- Up to 50 concurrent viewers
- Your Personalized Web Page
- Live technical support chat for viewers
- On Demand access to video for 1 week after the event
Our Premium Webcast package fee is $400 and it includes:
- On-Location Staff (comes with full webcasting equip--camera, tripod, laptop,
etc.)
- Up to 100 concurrent viewers
- Your Personalized Web Page
- Live technical support chat for viewers
- On Demand access to video for 2 weeks after the event
- Standardized, Personalized Email Invitation created with links for you to send
out
- Guestbook for your viewers to sign in
- Chat service for friends and family during the live broadcast
- Webcast Report
- Copy of raw footage from the webcast on DVD.
If neither of the above meets your need, remember: We're developers. We can
develop what you want. We can meet your needs. We can create a customize package
that fits your budget and vision of success.
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What if there is not an internet connection on
location?
Without a high speed (DSL, Cable, or Portable Wi Fi) internet connection,
broadcasting your video to our server will not be possible. Some cities have
internet service providers that offer Portable Wi Fi Internet access, in which
case that should be something to consider. Or, perhaps a neighboring
establishment will permit you to connect through their wireless network.
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Can I setup a test?
Yes. Two days prior to your event we will activate your account on the streaming
server. You will then be able to use the userid and password we've provided to
you for your viewers to logon and test your live broadcast.
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How many people can logon and watch my event
live?
The standard package includes up to 50 simultaneous player connections. In other
words you can have up to 50 computers connected simultaneous to view the
broadcast. Of course, you may have more than several viewers at each computer.
The premium package allows up to 100 simultaneous player connections. If you
need additional player connections, it can be purchased as an additional 50
player connection blocks.
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Can I broadcast if the event is outdoors?
Yes, today there are several options where you can successfully broadcast an
outdoor wedding. You can use a wireless broadband air card offered by a wireless
service provider such as Verizon, Sprint, or Sierra Wireless connected to a
laptop. There are a few things to keep in mind when broadcasting outdoors. Not
all locations have wireless broadband access. Upload speed might be limited to
80kbps. However, some areas now have up to 700kbps upload speed for wireless
broadband. Please check Verizon, Sprint, or Sierra Wireless to see broadband
coverage for your location.
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Will I be able to view my broadcast at a later
date
The basic package includes on-demand viewing for 1 week after the event, for the
Standard package, and 2 weeks after the event, for the Premium package. Your
visitors may view the event as many times as they like during this period. If
you require longer on-demand viewing, please contact us. Both packages also
include the ability for your visitors to download the video to a video to their
computer for later viewing.
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How long can my live webcast be?
The standard package includes a live webcast with a maximum length of 1 hour; the premium package, 2 hours. If you require a longer webcast we can arrange it for an additional fee.
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What happens if the live webcast does not
happen for whatever reason?
If you cancel your service 10 days prior to the wedding date, we will refund 100% of the service fee.
If you cancel within 10 days prior to the wedding date we will refund you 50% of the service fee.
However, if you cancel two days prior to your wedding date, no refund will be given.
That's because we open your channel for live broadcast testing two days prior to the wedding date.
At that point the service is considered delivered.
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Will there be a staff to set it all up for
me?
We recognize you may not wish to deal with all the technical details in setting
up a live broadcast and to rather focus more on catering to your guests. Hence,
if you are in our area, we will send a staff out to your location to take care
of everything, to make the process of broadcasting your event live as simple as
possible, at no additional cost. Our Live webcast packages include all the
equipment needed to quickly setup and easily begin webcasting. Our staff comes
with a semi-professional Camcorder, a tripod, a laptop capable of connecting to
the internet wirelessly, and a one-click broadcast software pre-installed and
ready to start feeding video through your webcast. If you would like us to work
with your videographer, provide us with his/her contact information. We will
partner with your videographer, at no additional charge, to setup the entire
live broadcast for you provided your venue has internet access, and your
videographer has the proper equipment.
Lastly, if you are not in our area, and you do not have a videographer and everyting needed to set it up yourself, we
can travel to your site and set everything up for you. The fee for this is $400/per day plus expenses.
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Can I make a deposit to reserve my date rather
than paying the full amount months ahead?
Yes, if your event is still months away, you can reserve a live broadcast for
your special day with a $25 non-refundable deposit. We will contact you either
by phone or email approximately one month before your event date to start the
setup process. We will also send you an email invoice at that time for you to
purchase either our Purchase or Standard Live Webcast package. Your deposit will
automatically be applied towards your purchase of a broadcast package.
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I'm ordering my service months in advance, how do
I know you will honor your commitments then?
VersaCore takes our service commitments very seriously. We are dedicated to high
customer satisfaction. Unlike a self-service site, we provide full service from
the moment you order our services. Besides making sure you have a good setup
experience with us, we also make sure the online viewers of your special event
will have a trouble free viewing experience by making technical support chat
part of our standard service.
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